Global Resources Reviews: Being Proactive Rather Than Reactive
By 
Situation
The client was the third generation owner of a construction business, founded in 1950, providing custom concrete work to residential and commercial clients.
“I decided to use Global Resources in order to improve profitability, primarily, through improved internal communications and defined accountability for each key position. We also wanted to be better able to reward those employees making the greatest contributions relative to individual performance and budget targets. Although, the business has been profitable, we were continuing to operate by reacting, often unprofessionally, to current challenges.
We also knew that we needed to significantly improve the level of internal communications and develop some level of management control that did not include my involvement at nearly all levels of operation.”
Process
The Global Resources consultant worked with the client and key members of his staff “to determine the specific performance requirements, train managers, and begin the tracking of true project specific costs.”
Existing procedures and processes were examined, recommendations made, and then the necessary organizational structure, internal management processes, performance metrics, and the ability to monitor results, relative to expectations, was established.
The client expressed that their relationship with GR would continue, “we look forward to our consultant’s ongoing input and support as we proceed to refine our personnel and performance management capabilities and fully implement the recommended changes.”
Result
“We now have targets to shoot for and specific levels of performance that we know must be met.” Chad, President
