"Performance Metrics" Posts

Situation

A communications & networking equipment distributer and reseller contracted with Global Resources to improve their operating methods.  Primary goals were to “improve our tax position, gain control over our job costing and develop an incentive plan for employees.”

Process

Their Global Resources consultant, “quickly met one-on-one with many of our employees.  He put them at ease while skillfully extracting key information about their roles and how they perceived themselves and the company.  He used this data to make recommendations.  It is always interesting to have a third party both confirm some issues and reveal others.”

When the end of …